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Service center operator | Write review | Report error | Discuss/get help on this script in our forums Service Center Operator software for service centers and workshops. Service Management represents new generation of management software for service centers. It manages full life cycle of repairing and tuning from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.

web conference live help | Write review | Report error | Discuss/get help on this script in our forums A Web-enabled suite of customer care tools designed for use with Web sites and private intranets. Includes a feature-rich one-on-one customer service chat environment, searchable chat transcript knowledge base, real-time Web site visitor tracking and pro-active invitation tool, a Web-enabled shared email system for answering customer service email, and a feedback collection and reporting tool. Advanced features include support for multiple "call queues", seamless redundancy and load balancing, direct uploads, and reporting tools. New features include server side blowfish encryption, customizable web visitor categories, and customer typing notifications.