Matrix28 > PHP > Customer Support (Text only)

eSupport | Write review | Report error | Discuss/get help on this script in our forums eSupport is a robust and flexible support solution. Features a stable email> helpdesk routine, complete department handling, unlimited staff members with ability to set specific permissions, complete ticket management, FAQ management, SMS forwarding, Personalization (Seperate Calendar and Addressbook for staff), A comprehensive web based interface for customers, Your customers can create tickets via either web based interface or through email, private messaging between staff members, ticket grouping based on priorities and status, predefined replies ability, template based, ticket locking to prevent duplicate replies, backup system, IP+Email banning, ticket notes, ticket flagging, ability to specify custom fields, printable version, multi language support, popup predefined replies and a professional interface, ability to reply directly via email client, ability to track emails, email actions, flood protection.

php Trouble Tickets | Write review | Report error | Discuss/get help on this script in our forums phpTroubleTickets is a fully featured fully functional trouble ticket system. Though it is a very advanced system you need no prior knowledge of PHP / HTML to install this software. Some features include "EWC" so the user can easily make this program look EXACTLY like his/her site. The admin can allow or disallow registration, can add users through admin panel. Admin also can add more admins for multiple person support. Instant followups and email notifacation also included. When you add an admin he/she has a restricted admin panel. There are priority settings for the tickets to so the admin get back to the user with the highest priority faster.

Anteil | Write review | Report error | Discuss/get help on this script in our forums Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Campaign manager, Event manager, Consolidated marketing materials, Corporate communications, Calendars, Sales forecasting system, and High-level security.

PHP support tickets | Write review | Report error | Discuss/get help on this script in our forums Triangle Solutions Ltd has developed an application which allows you to offer your web site users a way to request Support Tickets. Through the admin side of the application you can set up user accounts. These Users may then log into the Client side and write any amount of requests to the system. On submitting a request the request is emailed to the Administrator's email specified within the Config file. Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more.

Comdev Customer Helpdesk v2.0 | Write review | Report error | Discuss/get help on this script in our forums Allows you to establish an online support centre for your customers. Key features: automatic reply to support tickets, preset canned messages, reply acknowledgement, customer add comments and upload attachments to ticket, sortable tickets listing, ticket history & tracking, set ticket status, flag & unflag ticket, add support issues, customizable email contents. Add helpdesk request and reply directly to FAQ (integrate with Comdev FAQ Support). Installation Wizard, easily plugin with single PHP snippet. OSCommerce compatible. FREE Installation Support.